Privacy Policy

Last updated: October 12, 2024

At Tiki Treasures, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Collection of Personal Information

Types of Information Collected

We may collect the following types of personal information:

  • Contact Information: Name, email address, postal address, and phone number.
  • Payment Information: Credit/debit card details and billing address.
  • Transaction Details: Purchase history and order details.
  • Technical Data: IP address, browser type, operating system, and referring website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing Preferences: Your preferences in receiving marketing communications from us.

How We Collect Personal Information

We collect personal information when you:

  • Make a Purchase: Completing transactions on our website.
  • Create an Account: Registering on our website to access personalized services.
  • Subscribe to Communications: Opting in to receive newsletters, promotions, or updates.
  • Contact Us: Via email, phone, SMS, social media, or web chat.
  • Interact with Our Website: Through cookies and similar technologies.

2. Use of Personal Information

We use your personal information for the following purposes:

  • Order Processing: To process and deliver your orders, including managing payments and fees.
  • Customer Service: To respond to your inquiries, requests, and provide support.
  • Marketing Communications: To send you promotional offers, updates, and newsletters if you have opted in.
  • Website Improvement: To analyze and improve our website, products, services, and user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.

3. Disclosure of Personal Information

We may share your personal information with:

  • Service Providers: Third-party companies that assist in operating our business, such as payment processors, shipping carriers, and IT service providers.
  • Legal Obligations: Law enforcement or regulatory agencies when required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website to improve functionality.
  • Marketing Cookies: Used to deliver relevant advertisements and track ad campaign performance.

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • SSL Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Secure Payment Processing: All payment transactions are processed through secure gateways and are not stored or processed on our servers.
  • Access Controls: Personal information is accessible only to authorized personnel who require access to perform their duties.

6. Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us.

  • Access Requests: Contact us to request a copy of the personal information we hold about you.
  • Corrections: If your information is incorrect or outdated, please inform us so we can update it.
  • Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

7. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

8. International Data Transfers

All personal information is processed and stored securely within Australia. We do not transfer your personal information overseas.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

  • Notification of Changes: Changes will be effective immediately upon posting on our website.
  • Review Periodically: We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: