Return and Refund Policy
At Tiki Treasures, your satisfaction is our priority. We are committed to providing quality products and excellent customer service.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind
- No Returns for Change of Mind: Please choose your items carefully. We do not offer refunds or exchanges for change of mind.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us within 14 days of receipt to arrange a resolution.
How to Report an Issue
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Contact Us Promptly:
- Email: danny@tikitreasures.com.au
- Phone & SMS: +61 483 938 876
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Provide Details:
- Your name and order number.
- Description of the issue.
- Photographs or videos showing the fault or damage.
Resolution Options
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Repair or Replacement:
- For minor faults, we may offer a repair or replacement at our discretion.
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Refund:
- For major faults, you may choose a refund, replacement, or compensation.
Return Shipping Costs
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Faulty, Damaged, or Incorrect Items:
- Our Responsibility: We will cover reasonable return shipping costs or provide a return shipping label.
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Other Reasons:
- Customer Responsibility: If a return is accepted for reasons outside of fault or damage (at our discretion), the customer is responsible for return shipping costs.
Refund Process
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Method of Refund:
- Refunds will be issued to the original payment method used for the purchase.
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Processing Time:
- Once we receive and inspect the returned item, refunds will be processed within 5 business days.
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Notification:
- We will notify you via email once your refund has been processed.
Exchanges
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Unavailable at This Time:
- We do not offer exchanges. If you require a different item, please initiate a return (if eligible) and place a new order.
Non-Returnable Items
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Excluded Items:
- Certain items cannot be returned or refunded unless they are faulty or damaged. These include:
- Perishable goods.
- Personal care items.
- Gift cards or vouchers.
- Sale or clearance items.
- Certain items cannot be returned or refunded unless they are faulty or damaged. These include:
Condition of Returned Items
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Requirements:
- Items must be returned in their original condition, including packaging, accessories, and documentation.
- Items should not be used, worn, or altered.
Lost or Damaged Returns
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Customer Responsibility:
- We are not responsible for items lost or damaged in transit when being returned to us.
- We recommend using a trackable shipping service and purchasing shipping insurance.
Contact Information
For all return and refund inquiries, please contact our customer service team:
- Email: danny@tikitreasures.com.au
- Phone & SMS: +61 483 938 876
- Web Chat: Click the chat icon on our website.
- Social Media: Message us on Facebook or Instagram
Your Rights Under Australian Consumer Law
Nothing in this policy is intended to exclude any rights you may have under the Australian Consumer Law. For more information about your rights, you can visit the Australian Competition and Consumer Commission (ACCC) website.
Updates to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for shopping with Tiki Treasures!
We value your business and are here to ensure you have a delightful shopping experience. Please don't hesitate to reach out with any questions or concerns.